Our utmost priority is to ensure the complete satisfaction of our customers. We offer a 100% money back guarantee on products that are defective or damaged during shipping.
Returns:
Our return policy lasts for 15 days from the moment your purchase arrives at your address. After this period, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, the item must be in the same condition as when you received it and in its original packaging.
Please ensure you have an email receipt or other proof of purchase to complete the return process.
Refunds:
Once we receive and inspect your returned item, we will send you an email to notify you of its arrival and the approval or rejection of your refund.
If your return is approved, a refund will be processed, and the credit will be applied to your credit card or original method of payment.
Late or Missing Refunds:
Please allow some time for the refund to be officially posted. If two weeks have passed and you haven't received your refund, kindly contact us at info@azulcarpets.com
Exchanges:
We only replace items within 15 days if they are defective or damaged upon arrival. If you need to exchange it for the same item, please send an email to info@ azulcarpets.com.
Shipping:
To initiate a return, please contact us at info@ azulcarpets.com, and we will provide you with the return address.
You are responsible for covering the shipping costs for returning the item. Shipping costs, including those for shipping to customers and returns, are non-refundable.
The time it takes for the exchanged product to reach you may vary depending on your location.
For added security, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.
If you have any further questions or need assistance regarding returns, please don't hesitate to contact us at info@azulcarpets.com. Your satisfaction is our priority, and we are here to help.
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