Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Eligibility:

• To be eligible for a refund, you must return the product within 15 calendar days from the date of purchase.

Refund Process:

• To start a return, you can contact us at info@azulcarpets.com, please Before sending returns to the our address, you must inform us via e-mail .
• Once we receive your returned item, our team of professionals will inspect it thoroughly.
• After inspection, we will initiate the refund process.
• The refund will be credited to the original payment method used during the purchase

Refund Timeframe:

• For credit card payments, it may take 5 to 10 business days for the refund to appear on your credit card statement. Please note that the processing time may vary depending on your financial institution.

Exceptions:

• Products returned after 15 calendar days from the date of purchase or those received in a damaged condition will not be eligible for a refund.

Contact Us:

• If you have any questions or need further clarification, please don't hesitate to reach out to our customer support team at info@azulcarpets.com. We are here to assist you.

At AzulCARPETS, we are committed to providing you with a smooth and satisfactory shopping experience. Your satisfaction is important to us, and we appreciate your trust in our products.