We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
Eligibility:
To be eligible for a refund, you must return the product within 15 calendar days from the date of purchase.
Refund Process:
To start a return, you can contact us at info@azulcarpets.com, please Before sending returns to the our address, you must inform us via e-mail .
Once we receive your returned item, our team of professionals will inspect it thoroughly.
After inspection, we will initiate the refund process.
The refund will be credited to the original payment method used during the purchase
Refund Timeframe:
For credit card payments, it may take 5 to 10 business days for the refund to appear on your credit card statement. Please note that the processing time may vary depending on your financial institution.
Exceptions:
Products returned after 15 calendar days from the date of purchase or those received in a damaged condition will not be eligible for a refund.
Contact Us:
If you have any questions or need further clarification, please don't hesitate to reach out to our customer support team at info@azulcarpets.com. We are here to assist you.
At AzulCARPETS, we are committed to providing you with a smooth and satisfactory shopping experience. Your satisfaction is important to us, and we appreciate your trust in our products.
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